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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Davis

January 16, 2026

5  out of  5
rating by Mark Davis
"Talked to Nicole, she was very pleasant and very easy to deal with. Highly recommend!!"
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Rick Bailey

January 13, 2026

5  out of  5
rating by Rick Bailey
"Lori Mullen State Farm is a great company to look into if you are looking for car, home and life insurance. Their prices are the best we have found in the past two years and the customer service can't be beat. My family and I were with State Farm for over 20 years. Sadly, four years ago, we had to leave State Farm due to the cost of our insurance coverage. State Farm revamped their coverage to be more affordable and competitive with other companies two years ago. Once we discovered this, we immediately returned happily to State Farm. Why...? Because they are head and shoulders above other insurance companies with not just the cost but their customer service and helpfulness. They also look over you throughout the year. Give them a chance to help you if you are looking. I have been talking with Nicole on a claim that we are dealing with and she has been kind, understanding and so helpful throughout this process. Nicole is definitely an asset to the Lori Mullen State Farm family!!! I highly recommend this branch to anyone looking for an insurance company!"
We responded:
"Thank you for your generous review Rick! We are honored that you have chosen our office to help you with your homeowners insurance. auto insurance and life insurance needs. You make our jobs easy!!"
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Ben Lucarelli

January 11, 2026

5  out of  5
rating by Ben Lucarelli
"Excellent customer service, competitive rates, and easy to make the transition from my other insurance."
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Jeff Hoffmeister

January 8, 2026

5  out of  5
rating by Jeff Hoffmeister
"Nicole was great to work with"
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Dave H

December 29, 2025

5  out of  5
rating by Dave H
"Great experience dealing with Nicole at the office! Made the insurance change super easy! Highly recommend!"
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Lawrence LaRock

December 24, 2025

5  out of  5
rating by Lawrence LaRock
"Very courteous and knowledgeable, professional, and a likeable experience"
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Melissa DeVictoria

December 19, 2025

5  out of  5
rating by Melissa DeVictoria
"Nicole was a pleasure to work with and she solved my issue right away. She was very personable while also professional, giving the best outcome for my situation. Great team!"
We responded:
"Melissa, thank you for the great review! We’re really glad to hear Nicole was a pleasure to work with and was able to resolve your issue right away. At the Lori Mullen State Farm Agency in Fayetteville, NY, we aim to provide personable, professional service and the best outcome for every situation—whether it’s help with auto insurance, homeowners insurance, or life insurance. We appreciate you recognizing our team, and we’re here anytime you need us.” Lori Mullen State Farm Agency Fayetteville, NY 315-446-4432 SFautoquote.com"
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Kelly Hale

December 18, 2025

5  out of  5
rating by Kelly Hale
"Very Friendly people to work with. Quick and easy process to help a mutual customer"
We responded:
"Kelly, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Lori Mullen"
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ulas uysal

December 12, 2025

5  out of  5
rating by ulas uysal
"Everytime I call Lori, I get a courteous and a very prompt service. Being in car sales , I call and talk to many agents, but Lori is always one of my favorites as she is efficient and friendly."
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Jennifer MacCombie

December 10, 2025

5  out of  5
rating by Jennifer MacCombie
"Everyone at this office has been extremely helpful whether adding something to our policy or filing a claim. Nicole was completely on top of our recent move out of state. Highly recommend this office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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David Slater

December 2, 2025

5  out of  5
rating by David Slater
"I had a perfect experience, which is hard to do when you work in car sales and sometimes sit on hold for an hour just to be told they can’t help you! Nicole was awesome, she was quick, efficient and made sure that the ID cards were exactly right! I highly recommend using Lori Mullens office and ask for Nicole! She’s the best!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jessica Ingle

December 1, 2025

5  out of  5
rating by Jessica Ingle
"Helpful staff so friendly and easy to work with. Highly recommend you try them"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our helpful and friendly staff made your experience easy and enjoyable. We strive to provide exceptional customer service and look forward to assisting you again. We truly appreciate your high recommendation—thank you for choosing us! Lori Mullen - State Farm Agency 315-446-4432 SFautoquote.com"
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Michael Collins

November 26, 2025

5  out of  5
rating by Michael Collins
"Always great to work with and straightforward. Lori and her team are always responsive and walk me through my options. Nicole Pugh has been excellent!"
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Robert Klix

November 25, 2025

5  out of  5
rating by Robert Klix
"Lori Mullen state Farm is Fantastic"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Liz C

November 20, 2025

5  out of  5
rating by Liz C
"John was extremely professional and knowledgeable about all the ways I could get the best coverage for the best price. Initially, I was only looking for home insurance however, by bundling my home insurance with auto insurance I was able to save a couple hundred dollars! John took his time to explain everything thoroughly and listened to my questions and concerns patiently. Top tier service for sure! If you're looking for coverage or to switch and save on insurance; I highly recommend State Farm and Lori's team!"
We responded:
"Liz, thank you for your fantastic review! I'm thrilled to hear that John provided professional and knowledgeable guidance to help you find the best home and auto insurance coverage at the best price. Bundling your home and auto insurance is a smart way to save money, and we're glad John took the time to explain all your options thoroughly while addressing your questions and concerns. At the Lori Mullen State Farm agency, we pride ourselves on delivering top-tier customer service and personalized insurance solutions. Lori Mullen - State Farm Agency Fayetteville NY 315-446-4432"
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Cassandra Wadsworth

November 13, 2025

5  out of  5
rating by Cassandra Wadsworth
"Nicole is amazing. There have been several times she’s helped me out when I was struggling to figure out policy changes or helped me postpone payments when my accounts would have been overdrawn. She’s always really quick to call me back when I can’t get through right away and I never feel overwhelmed when I’m talking to her, even when things are chaotic."
We responded:
"Thank you for sharing your experience! We're so pleased to hear that Nicole has been such a helpful and supportive resource for you. It’s wonderful that she’s been able to assist with policy questions, payment adjustments, and provide timely, reassuring communication even during busy times. Your kind words truly highlight the care and dedication she brings to her work. Lori Mullen - State Farm Agent 315-446-4432"
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michele perry

November 7, 2025

5  out of  5
rating by michele perry
"Thank you to Nicole for helping me in every way she could. Stayed right on task and helped me get our problem solved!"
We responded:
"Michele, Thank you so much for taking the time to share your experience! We're thrilled to hear that Nicole provided you with exceptional service and helped resolve the issue efficiently. At Lori Mullen State Farm Agency in Fayetteville, NY, our team is dedicated to delivering personalized insurance solutions and outstanding customer support. Nicole exemplifies our commitment to staying focused on what matters most—solving problems quickly and thoroughly. We appreciate your trust in our agency for your insurance needs, whether it's auto insurance, homeowners insurance, or any of the comprehensive coverage options we offer. Your satisfaction is our top priority! If you ever need assistance with policy questions, claims, or adding coverage, we're here to help Monday through Friday, 9am-5pm, with after-hours appointments available. Thank you for being a valued member of the Lori Mullen State Farm family! Lori Mullen - State Farm Agent SFautoquote.com 315-446-4432 #StateFarmInsurance #FayettevilleNY #CustomerService #InsuranceAgency #AutoInsurance #HomeownersInsurance #LocalInsurance #CNYBusiness #InsuranceExperts #CustomerFirst #LoriMullenStateFarm #StateFarmAgent #InsuranceSolutions #TrustedInsurance #CentralNewYork "
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ERIC BERGIN

November 6, 2025

5  out of  5
rating by ERIC BERGIN
"nicole was more than helpful. i spoke to her to on a couple different occasions, and was very quick to help and i had all documents within minutes"
We responded:
"Eric, thank you so much for this wonderful review! We're thrilled to hear that Nichole provided you with such excellent service. 🌟 At Lori Mullen State Farm Agency, our team is committed to delivering fast, efficient insurance solutions to our Fayetteville, NY community. Nichole takes pride in being responsive and ensuring our clients and partners get the documents and information they need quickly—often within minutes! Whether you need auto insurance, homeowners insurance, or life insurance quotes, our team is here to help with the same level of dedication you experienced. We appreciate your trust in our agency and look forward to serving all your insurance needs. If you ever need assistance with claims, policy updates, or adding coverage, don't hesitate to reach out. We're here Monday-Friday, 9am-5pm, with after-hours appointments available. Thank you for choosing Lori Mullen State Farm Agency! #StateFarmInsurance #FayettevilleNY #AutoInsurance #HomeownersInsurance #LifeInsurance #InsuranceAgency #CustomerService #LocalBusiness #CNYBusiness #InsuranceQuotes #StateFarmAgent #PropertyInsurance #CasualtyInsurance #CNY #SyracuseNY #FastService #InsuranceHelp "
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Michelle Crawford

October 31, 2025

5  out of  5
rating by Michelle Crawford
"It has been a pleasure dealing with Lori's State Farm team! I initially spoke with John who was very friendly and professional and explained everything in great detail to provide me the best auto coverage possible, and at the best price. I also spoke with Nora who was also friendly and a great person to speak with. If you're looking for a new insurance agent like I was I would HIGHLY recommend Lori and her team at State Farm!"
We responded:
"Thank you so much for this wonderful review! We're thrilled that John and Nora provided you with excellent service while finding you the best auto insurance coverage at a competitive price. At Lori Mullen State Farm Agency in Fayetteville, NY, our team is committed to delivering personalized insurance solutions with the friendly, professional service you experienced. Whether it's auto insurance, homeowners insurance, life insurance, or any of our other coverage options, we take pride in explaining every detail so our clients can make informed decisions. Michelle, John and Nora will be so happy to hear about your positive experience! We truly appreciate you recommending our State Farm agency to others looking for a new insurance agent in the Fayetteville area. If you ever need assistance with claims, policy updates, or adding additional coverage like home, renters, or life insurance, we're here to help Monday through Friday, 9am-5pm, with after-hours appointments available. Thank you for trusting us with your insurance needs! We look forward to serving you for years to come. Lori Mullen State Farm Agent Fayetteville, NY 📞315-446-4432 🌐 www.sfautoquote.com "
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Leighton Jacobs

October 28, 2025

5  out of  5
rating by Leighton Jacobs
"I had the pleasure of speaking with John, and he was very thorough in explaining everything to me and had absolutely no problem answer any and all my questions about my plan and benefits."
We responded:
"Leighton, thank you so much for your kind words! We're thrilled to hear that John provided thorough and clear explanations about your auto insurance and renters insurance plans. At our office, we take pride in serving Syracuse and the surrounding areas with personalized insurance solutions tailored to your needs. If you ever have more questions or need assistance, we're here to help. Welcome to our insurance family. Lori Mullen State Farm Agent Fayetteville, NY 315-446-4432"
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David Corona

October 24, 2025

5  out of  5
rating by David Corona
"Lori and her team are fabulous. I have been with them for over 30 years. Very attentive to my and my family needs"
We responded:
"David thank you so much for your kind words! We're thrilled to have been your family's trusted partner for over 30 years, providing attentive and personalized homeowners insurance solutions. Serving Fayetteville, Onondaga County, and the greater Syracuse area, our dedicated team are committed to protecting what matters most to you and your family. #HomeownersInsurance #FayettevilleNY #OnondagaCounty #SyracuseInsurance #TrustedInsuranceAgent #FamilyFirstInsurance Lori Mullen - State Farm Agent Fayetteville, NY 315-446-4432"
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Heartfelt

October 23, 2025

5  out of  5
rating by Heartfelt
"Have been a customer for years and anytime I need something, they are always on the ball. Easy to work with and all of Lori’s employees are so very nice and friendly! Quick solutions to any situation!!!!"
We responded:
"Thank you so much for your wonderful review and for being a valued long-term customer of our Fayetteville Dewitt State Farm office! We’re thrilled to hear how satisfied you are with the personalized service and support we provide. Serving families throughout Oneida, Onondaga, and the surrounding counties is our passion, and we take pride in helping protect what matters most—whether it’s your auto, home, or life insurance needs. Your trust means the world to us, and we look forward to continuing to support you and your family for many years to come! #FayettevilleInsurance #DewittInsurance #OneidaCounty #OnondagaCounty #AutoInsurance #HomeInsurance #LifeInsurance #FamilyInsurance #LocalInsuranceAgent #CustomerSatisfaction #LongTermCustomer #InsuranceExperts Lori Mullen State Farm Agent 315-446-4432"
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Aaron Mavins

October 14, 2025

5  out of  5
rating by Aaron Mavins
"Courteous staff and extremely efficient, I highly recommend this agent."
We responded:
"Aaron, thank you for your kind words! We're proud to provide courteous and efficient service to our customers throughout Central New York. Helping with Home insurance, Auto insurance and Life insurance needs is our top priority. If you or anyone you know needs reliable insurance solutions in Central New York, don’t hesitate to contact us! Lori At the Lori Mullen State Farm Agency SFAutoquote.com 315-446-4432"
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Chad-Michael Rieth

October 10, 2025

5  out of  5
rating by Chad-Michael Rieth
"I had called for a address change and found out i was missing out on sooooo much. Nicole was so fun to talk to and so informed, told me about many different options for my items in my home. She diligently went over pricing for things i wanted to get the future, plus my policy as a whole making sure i had all the coverage i wanted/needed. I cant be happier with my experience. Absolutely amazing people!"
We responded:
"Thank you for the wonderful review, Chad-Michael! We're thrilled that Nicole could turn a simple address change into an opportunity to ensure that you have the best coverage for your needs. She truly loves helping our Minoa, Fayetteville and Syracuse area clients discover all the ways we can protect what matters most to them. It's great to know that Nicole took the time to review your auto insurance and renters' insurance policies along with exploring addition coverage options for your home and future needs. Making sure our customers have the right protection at the right price is exactly what we're here for! We appreciate your trust in our agency and look forward to continuing to service you and your family. If you ever have questions or need anything else, we are just a phone call away. Thank you for being a part of the Lori Mullen State Farm family! Lori Mullen Serving Minoa, Fayetteville and the surrounding communities 315-446-4432 www.sfautoquote.com"
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Ariana McCoy

September 30, 2025

5  out of  5
rating by Ariana McCoy
"Best insurance office around! Everyone is so helpful especially Nicole. I had to call the office a few times when I got a new car, and she was so beyond helpful."
We responded:
"Ariana, we’re honored by your positive feedback! We look forward to continuing to provide you and other Syracuse residents with great service for your car insurance! If there is anything else we can do for your home auto or life insurance needs, just let us know! Lori Mullen State Farm Agent"